SecureAssist
Available as an associate service to SecureCall and provides provides support for vendors and products that are newer to the market or becoming out-of-date and are therefore not covered under our SecureCall services portfolio. By providing support for a wide range of devices and software, Integralis is your single point of contact for all of your security support needs.
Our efficient call handling and close relationships with security vendors means we get you answers when you need them. No matter where you purchased your security products, Integralis takes ownership of your support needs. We work closely with you and the vendor’s and/or distributor’s technical and hardware support team until problems are completely resolved.
SecureAssist Support Features | Classic | Enhanced | Premium |
|---|---|---|---|
| Standard Business Hours Coverage | ✔ | ✔ | ✔ |
| Single Point of Contact | ✔ | ✔ | ✔ |
| Language Support (English, French and German) | ✔ | ✔ | ✔ |
| Case Handling and Management | ✔ | ✔ | ✔ |
| Technical Support | ✔ | ✔ | ✔ |
| Hardware Support | ✔ | ✔ | ✔ |
| Integralis Web Based Support Tracking | ✔ | ✔ | ✔ |
| Extended Business Hours Coverage | ✔ | ||
| 24 x 365 Coverage | ✔ | ||
| On-Site Assistance - cost option available at all levels |
As with SecureCall, SecureAssist services are offered at three levels so they are available when you need them, up to 24/7/365:
- SecureAssist Classic
- Ideal for businesses where service interruption or downtime is not critical to business operations. Support is available Monday through Friday, during standard business days in your local time zone, 9am-5pm.
- SecureAssist Enhanced
- Designed for businesses that need longer support hours for business-critical systems. Support is available on business days from 7am-7pm in your local time zone.
- SecureAssist Premium
- Designed for businesses with complex multiple systems that are critical to operations. With SecureAssist Premium, services is available 24/7/365, and our team of experts always on hand to get your systems and services back up and running as soon as is possible.