SecureOnSite
When you need expert help at your site, take advantage of Integralis’s SecureOnsite support services. We deploy our experienced and certified security professionals to your location to help you solve problems quickly, augment your internal security staff, and get your systems and operations back up and running as fast as possible.
SecureOnsite is a comprehensive break/fix service that covers replacement of failed hardware and the deployment of new hardware anywhere in the world. This service can be customised to fit your specific domestic or international data center and non-data center needs relative to the care, operation and repair of network equipment and associated software. Integralis’s SecureOnsite service includes:
- Guaranteed service level agreement (SLA)
- Rack/stack and provision of IP address configuration
- Confirmation that new devices are fully functional before leaving the site
- Handling of all administration regarding changed serial numbers
- Management of the return merchandise authorisation (RMA) process for failed devices
Secure Onsite Support Features | Classic | Enhanced | Premium |
|---|---|---|---|
| Single Point of Contact | ✔ | ✔ | ✔ |
| Language Support (English, French and German) | ✔ | ✔ | ✔ |
| Case Handling and Management | ✔ | ✔ | ✔ |
| Technical Support | ✔ | ✔ | ✔ |
| Hardware Support | ✔ | ✔ | ✔ |
| Response Service Level | ✔ | ✔ | ✔ |
| Four Hour Device Replacement | ✔ | ||
| Next Business Day Device Replacement | ✔ | ||
| Two Business Day Device Replacement | ✔ | ✔ | ✔ |
| Integralis Support Knowledge Base | ✔ | ✔ | ✔ |
| Integralis Support Update Service | ✔ | ✔ | ✔ |
| Remote Monitoring | ✔ | ✔ | |
| 24 x 365 Coverage | ✔ |